Questions About Security
I am having trouble creating a User ID or password.
Your User ID and password must each consist of at least two numbers, six letters, and not exceed 12 characters in length. In addition, they cannot contain any special characters. For example, question marks, number signs, periods.
Can my password be the same as my User ID?
No, it must be different from your User ID.
Does my password ever expire?
No, your password does not expire.
I forgot my password. What do I need to do?
On the login page, click "Forgot your password?", enter the required information, and create a new password.
If I forget my password and change it but remember it later and want to change it back to the original password can I?
Yes, you can.
I tried to register an account on the web site and received the message "user not found." What should I do now?
You will need to contact Georgia’s Division of Child Support Services’ customer service unit at 844-694-2347 and verify that your name, address, and social security number are correct in the child support system.
