Questions About Unavailable Funds
What if my bank account does not have sufficient funds to cover a payment?
You must cancel your payment at least two business days prior to its scheduled date. You can cancel your payment at this web site.
What if I fail to cancel the payment two business days prior to its scheduled date and there are insufficient funds in my account?
Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, certified check, or credit card.
Why is my account on hold?
We attempted to withdraw the funds from your bank account and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, certified check, or credit card.
