Questions About the Verification (Prenote) Period
What happens after I register an account and establish a payment schedule?
If your bank account information has not been previously verified, it will be submitted to your bank for verification (prenote). If the prenote is successful, your payments will be withdrawn as scheduled. If the prenote is unsuccessful, you will be notified by e-mail and no payment will be processed.
Why would a prenote be returned as unsuccessful?
Most prenotes are returned as unsuccessful when the bank account information was entered incorrectly.
I received an e-mail that the prenote was unsuccessful. What should I do now?
Edit your bank account information through this web site and reschedule your payment. The prenote will be resubmitted. You may want to contact your bank if you need assistance identifying the routing and account numbers.
