Help / FAQs

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

Yes, a purge payment can be made by scheduling a non-recurring (one-time only) payment. The web site provides an option to have the payment coded as a “purge payment” and you must provide the case number the payment should be applied to.

Yes, however, you will need to schedule each payment separately.

Funds will be withdrawn on the scheduled payment date. If the scheduled draft falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.

Example: If the payment is scheduled to be drafted on May 31 and that day is Sunday, then the payment will be drafted on Friday, May 29 and your child support account will be credited that day as well.

You will receive credit for the payment on the same date that it is scheduled to be withdrawn from your bank account.

Note: Payments greater than $2,500 may be held for up to 10 calendar days before posting to the child support account.

If a withdrawal falls on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your child support account will be credited up to three business days from the the day the funds are withdrawn from your bank account.

Example: If the payment is scheduled to be drafted on May 31 and that day is Sunday, then the payment will be drafted on Friday, May 29 and your child support account will be credited that day as well.

The withdrawal will occur on the last business day of the current month.

Example: If the payment is scheduled to be drafted on May 31 and that day is Sunday, then the payment will be drafted on Friday, May 29 and your child support account will be credited that day as well.

A payment must be scheduled at least two business days prior to its payment date, assuming that your bank account information has been previously verified (prenote).

Your first payment date must be at least five business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified then the payment must be scheduled at least two business days prior to its payment date.

Example: If you register your account and establish a payment schedule on Monday the 1st, you must set your first payment date no earlier than Monday the 8th.

If you entered a start date that is less than five business days from today's date, your date will be automatically adjusted to include the five business day verification (prenote) process.

Example: Today is January 26 (Monday) and a payment frequency of semi-monthly (15th and 30th) is selected. Friday the 30th is entered as the first payment date. The first payment date is set to February 16.

The 16th is determined by calculating five business days (January 27 - February 2), and then determining if the 15th is a business day. Since the 15th is on a Sunday your first payment date is set to the 16th.